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Work Flexibilisation and Its Impact on BPO Women Workers in Metro Manila

— theme: Rights and protection of migrants
— country: Philippines
— type: Reports

According to the International Labour Organization (ILO), the total number of employed by the BPO industry in the Philippines reached 1.3 million in 2016, of which at least 53.2 per cent are women. The BPO industry in the country mainly exports its service to foreign countries. Estimatedly 86 per cent of BPO service in the Philippines goes to the United States market, distantly followed by 7.1 per cent to Europe, and the rest to Japan, Australia, and New Zealand. According to the Bangko Sentral ng Pilipinas, the BPO revenue in the country reached USD 22.1 billion in 2017, constituting about 7 per cent of the country’s GDP. Even though the revenue is significant, the labour rights in the industry are failing to uphold labour rights standards.

Author/Editor
BPO Industry Employees Network (BIEN)
Publishing Year
2021
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