You are here: Home › Resources › Guideline On Dispute Resolution for Migrant Worker Grievances

Guideline On Dispute Resolution for Migrant Worker Grievances

The purpose of the Dispute Resolution Guidelines for Resolving Migrant Worker Grievances is to set out the process for resolving migrant worker grievances as defined in Prakas No. 249. The Guidelines include key definitions and implementation principles and clarify what needs to occur at each step of the process and issues that should be considered throughout. Most importantly, the Guidelines clarify the roles and responsibilities of key stakeholders, including the PDOLVT and MOLVT, the complainant, MRCs or other service providers, and the respondent or Private Recruitment Agency (PRA). The Dispute Resolution Guidelines for Resolving Migrant Worker Grievances is a practical reference for labour officials, service providers and other stakeholders to use when supporting Cambodian migrant workers through the dispute resolution process.